Terms & Conditions


Last Updated: 1 Dec 2023

Welcome to Maraiis Family Wines Online Shop! Before using our website and making a purchase, please read the following Terms and Conditions carefully.

1. Acceptance of Terms:
By accessing or using Maraïs Family Wines Online Shop, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Age Restriction:
You must be at least 18 years old to use our online shop. By placing an order, you confirm that you are of legal drinking age in your country or state.

3. Ordering:
a. You may place an order through our website. We reserve the right to refuse any order for any reason.
b. All orders are subject to availability. If a product is unavailable, we will notify you and provide a suitable substitute or a refund.

4. Pricing:
a. Prices are listed in Rands and include applicable taxes.
b. We reserve the right to change prices without notice. However, the price charged will be the one in effect at the time of order placement.

5. Payment:
a. Payment is accepted through Payfast. Your payment details are securely processed.
b. All orders must be paid in full before shipping.

6. Shipping:
a. We currently ship to South Africa. Shipping costs are calculated manually and will be communicated to the client upon order placement.
b. Delivery times may vary based on your location. We are not responsible for delays caused by external factors.
c. You are responsible for providing accurate shipping information. Any additional charges incurred due to incorrect information will be your responsibility.

7. Returns and Exchanges:
a. We strive to ensure the quality of our products. If you receive a damaged or defective item, please contact us within 5 days of receipt.
b. We do not accept returns for change of mind. All returns are subject to our discretion.

8. Privacy Policy:
a. We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. Please review our Privacy Policy https://maraiswines.co.za/privacy-policy

9. Intellectual Property:
a. All content on our website is the property of Marais Family Wines and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without permission.

10. Contact Information: If you have any questions or concerns about these Terms and Conditions, don’t hesitate to get in touch with us at info@maraiswines.co.za.

Thank you for choosing Marais Family Wines!